Frequently Asked Questions

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We are a lender-finder for the top personal loans Australia has to offer. Need to find a lender offering a loan between $300 and $10,000? Too easy, leave it to us.

If you are consistently unable to make the repayments on your secured loan, and you do not get in contact with you lender to discuss other options, they may repossess your vehicle in a bid to recoup some of the funds you still owe.

Unsecured personal loans are loans that do not require the borrower to attach an asset as security. In general, these are loans of a smaller amount, as they pose more of a risk to the lender if the borrower defaults.

Secured personal loans are simply loans that do require an asset to be attached as security. Attaching security to a loan greatly reduces the risk posed to the lender. Because of this, lenders are generally willing to lend more in a secured loan.

We are 100% transparent about how we collect, use, exchange and protect your information. All your information is completely secure with Orange Loans. To get more information, visit our privacy policy.

While we will only associate ourselves with reputable lenders, it is important to get in the habit of doing a little of your own research. Check for an Australian Credit License and do your own research online.

Applying with Orange Loans couldn’t be easier. Simply scroll on to the personal loan calculator and enter in the amount you’re looking to borrow, and your ideal repayment period. From there, you’ll be taken to the online application form. Once you’ve completed the application form, we’ll aim to pair you with someone in our network of lenders that can help.

As Orange Loans is an online service, you can apply whenever and wherever you like.

Once you’ve sent us your online application, we’ll try pair this application with a lender from our network of reputable credit providers. If we find a lender that offers a loan matching your criteria, we’ll let you know. If you like the look of this lender, your application will be sent off to this lender for approval. From there, you’ll deal with the lender directly.

We’ve designed our application process to take just a few minutes to fill out. Once you’ve completed it, in a few moments you could be paired up with a lender. If you like what you see and accept this lender, you’ll deal with them directly. From there, processing times will depend on each individual lender.

At Orange Loans, we’re all about providing easy options. That’s why we work with lenders offering a significant range of loan products. At the end of the day, you understand your situation better than anyone. So, we always recommend doing your research and knowing exactly how much you want to borrow. That’s the hard part. We’ll look after the rest for you.

When applying with Orange Loans, we’ll ask you for:

  • 100-points of identification;
  • Contact information;
  • Internet banking credentials;
  • myGov account details (if applicable);
  • Employment information;
  • The registration, make, model, transmission, fuel type and other general information about the vehicle you wish to attach as security.

Absolutely. Just like everything at Orange Loans, you don’t need to stress. We use the latest in safe-banking technology to access a read-only copy of your bank statements. This is to verify your income, expenses, spending habits and overall relationship with money. Your banking credentials are encrypted as you enter them, and are permanently deleted once your transaction history has been obtained. If you are concerned, simply change your password after using our service.

We work with lenders who will accept your car, motorbike, caravan or boat as security against your loan.

Safrock only provides the details submitted in your application to the lender of your choice. For information on the progress of your loan, you’ll need to contact your lender directly.

Most lenders will assess loan applications based on affordability and suitability. In other words, if lenders can see the loan repayments fitting comfortably into your regular government benefits, they should still consider you for a loan. Again, however, this is at the discretion of each lender individually.

As we only refer you to a lender, we ourselves do not do credit checks. The lender you are paired with, however, may conduct credit checks.

If you are struggling to meet your repayments, get in contact with your lender as soon as possible. If you are honest with them and let them know of your change in situation at least 24-hours before your payment is due, they may be able to come up with a new, affordable repayment plan.

As we are only the lender-finder, you’ll have to contact your lender directly regarding information on the progress of your loan.

If you’re not happy with the service you receive from Orange Loans, we always want to know. You can submit an internal complaint to us via the Complaints Policy, here.

You can also submit an external complaint to The Australian Financial Complaints Authority on 1800 931 678 or for information

If you believe that someone has submitted an application using your information, please email us at ….. Detailing the circumstances and providing any relevant documentation. This may include any police reports or event numbers. We will do our best to get back to you within 7 business days.